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Configure provider timeout defaults in the onboarding console

I've just been investigating a timeout issue with requests from Orion to the Exchange. The queries to one of the underlying data providers is timing out. After investigating this issue we are manually setting an 8s timeout in a reverse-proxy instance that Orion uses to connect to the Exchange.


We should honour request headers over config, but in this case if Orion (or like) started setting this header we would just override it. I feel like it would be nice if we could configure a default timeout value in the provider config via the onboarding console and pull this into the exchange at dispatch time. Then for known slow providers we granularly set appropriate fallbacks whilst preferring any explicit header requests.

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    • Lee Campbell
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      Feb 19, 2025

      It would be better, long-term to treat the underlying cause of the slow responses. Is that the thrust of the partner review?

    • Admin
      Marc Baulk
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      Feb 19, 2025

      @Lee Campbell can you review this idea when you get a second and confirm whether you think we should retain this idea. Having reviewed it with partners, we feel like this might not be the right solution to the problem, but happy to take your steer on it.