Interweave Exchange Ideas Portal

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Status Planned
Created by Guest
Created on Jun 30, 2022

RELATED IDEAS

Modify Onboarding Suite to enable data to be stored centrally for Portal Only user organisations

This will mean that all contact details for Service Desk and key stakeholders for Portal Only user organisations are centralised and captured in one place. This will benefit YHCR Central Team when sending out urgent Comms in relation to high priority incidents or change notifications and will also benefit the organisations as this would be a seamless process across irrespective of their Portal Tenancy.

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  • Tim Davey
    Reply
    |     Jun 30, 2022

    A few further thoughts:

    • Overall I think it is a good idea

    • Needs estimating but doesn't feel like it would be a huge task

    • Advantages are that it already captures a rich dataset, and keeps everything together in one place

    • Disadvantages are that it is "yet another tool" for users to use

      • BUT... would they actually use the Onboarding Suite themselves for this? Or just log a Jira ticket with the information and then we type it in for them (maybe better?)

      • Over time then hopefully more and more organisations will progress from being "Portal Only" and become a Data Provider too. So then they will need to be in here anyway

    • Alternative options could be

      • Just use a wiki or spreadsheet - quick and simple, but a second place to look. Would need analysis to expand the dataset over current simple email list

      • Capture it in the "admin" screens of the Portal Tenancy. Probably a similar amount of development work. Better for portal users, as they are already using these screens. Worse for support team, as two places to look.


  • Tim Davey
    Reply
    |     Jun 30, 2022

    (Test comment)